Sottibiz offers various delivery services for orders placed on our website:
- Same-day doorstep delivery: Available in Male’ and Hulhumale, ensuring prompt delivery on the same day.
- Delivery to boats and ferries: Direct delivery to boats and ferries for our island-based customers.
- Resort delivery: We coordinate delivery to resort speedboats, supply boats, and Male’ offices for customers staying at resorts.
- On-call delivery: Flexible service for customers unsure of their location during our delivery times. We call and deliver to your location.
Any applicable charges for deliveries, such as boat fees or pickup/car charges, may be included at our discretion. We will inform the customer in advance of the delivery.
Address for Delivery
To ensure efficient and timely delivery, please provide accurate delivery details. For boat and resort deliveries, if the boats or ferries depart early or refuse the package, we will notify our customer and work together to find a solution. If you wish to have specific details (like customer information) mentioned on the package, please inform our team.
Losses or Damages during Delivery
At Sottibiz, we take utmost care to ensure your package is delivered in perfect condition. However, if the package is damaged or lost during delivery, please contact us immediately.
Email: [email protected]
We will investigate the issue and provide an appropriate resolution.
Refunds & Returns
We provide a Forty-Eight Hour window for customers to inspect their purchases for any manufacturer defects. In such cases, we will address the issue in accordance with our company policies. Please note that all returned items must be in the original packaging provided at the time of purchase.
Law Governing Delivery Terms
These delivery terms and conditions are governed by the laws of the Maldives. Any disputes arising from these terms will be resolved exclusively in the courts of the Maldives.